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IMAP Mail

The IMAP Mail channel lets your bot receive emails from an IMAP mailbox. New mails are picked up from the INBOX and appended to a new or existing conversation automatically.

Prerequisites​

  • An IMAP account with username and password.
  • IMAP enabled on your provider.
  • Host and port details from your mail provider.

Configuration​

  1. Go to Client → Channels → IMAP Mail.
  2. Fill in the fields:
    • Enabled: turn on to activate the channel.
      enable_imap_mail
    • IMAP Server Host: provider’s IMAP host (e.g., imap.example.com).
    • Port: usually 993 for secure connections.
    • Secure connection: on for TLS/SSL (recommended).
    • Username (email): your mailbox username/email.
    • Password: your mailbox or app password. imap_configurations
  3. Click Save.

What happens on Save​

  • If Enabled is true, the platform runs a live connection check against your IMAP server. If it fails, you’ll see: “IMAP configuration is not valid. Please check your credentials and settings.” Nothing is activated until it passes.
  • If the password in the form is masked (e.g., ***…) and you don’t change it, the existing password is kept. Update the field only when you want to change credentials.